Cancellation & Refund Policy

TRANS GUYANA AIRWAYS LTD will make available for sale to the travelling public, multiple, varying fare levels/types for travel between individual city pairs. Each available fare class is governed by its discreet rules. Availability for purchase of a particular fare class is determined by set parameters such as ‘Age’ of the passenger; how far in advance the purchase is made; flight change/refund availability and unsold capacity at the time of purchase.

Some fare levels are designed and advertised as ‘Non Refundable/No Change of Reservation Permitted’. In those cases, voluntary changes of reservation are not permitted and the Passenger purchases such travel on a strict ‘Use It OR Lose It’ basis. In extenuating circumstances where a passenger is severely inconvenienced by TRANS GUYANA AIRWAYS LTD; and, at the Carrier’s discretion, full or partial refunds may be processed and credited to the purchaser’s credit card.

On Domestic Flights
• Passengers who have CANCELLED more than 48 hours, 100% refund less admin fee.
• Passengers who have CANCELLED less than 48 hours, 50% refund less admin fee.
• Passengers who have RESCHEDULED more than 48 hours are subject to an admin fee.
• Passengers who have RESCHEDULED less than 48 hours, 25 % penalty plus admin fee.
• Passengers who have confirmed reservations and do not show up for flight, or after close off time, are not entitled to any refund.
• Refund on the unused portion of a return will be based on single fare calculations less an admin fee
• There is no refund on the unused portion after expiry or for the entire ticket if not used.